Terms and Conditions

Your order

We always aim to send your order within 24 hours from reception. Please note that our company is only open from Monday to Friday. To guarantee delivery, we must have proper and complete addresses and make one delivery charge per delivery address. Orders are dispatched by Royal Mail 1st Class tracked service or by courier (Parcel Force mainly). The delivery method will depend on the size, weight and value of the order.

Parcel delivered by our courier will require a signature on arrival. If you are not in, they will leave a card so you can contact them and re-arrange a delivery (please note that if you wish to change the address of delivery at this stage, a £5.00 charge will incur). To ensure a swift delivery, please enter the correct details and specify the name of your company if you are getting your order delivered to you work address. A day phone number is required in case we or the courier company need to contact you.

Uk Delivery Charges

Standard – from 2 to 4 days:

Order value £20.00 and under: £3.95
Order value £20.00+ : £5.95

Next day: £12.00

This guarantees delivery of your order next day by 10pm, providing we receive your order before 12 noon. Please ensure there is also someone at home to take delivery. If you place your order after 12 noon on Monday for example, your order will be dispatched on Tuesday for delivery on Wednesday. Please also note that our company is only open from Monday to Friday so any orders place on Friday after 12 noon will be processed the following Monday.

Saturday delivery: £ 25.00

This guarantees delivery of your order on Saturday by 12.30, providing we receive your order by the Friday before and by noon.

Please note that some areas in the UK are subject to longer delivery times because of their remote locations: Next Day & Saturday delivery are not available for Northern Ireland, Scottish Highlands and Islands, Scilly Isles, Isle of Man and Channels Islands. For all these areas, the next day delivery service will be a 2-day delivery service.

Europe

Standard delivery only - from 4 to 10 days

Order value £20.00 and under: £6.00
Order value £20.00+ : £10.00

Returns

We hope you will be delighted with the quality of our beautiful ecodesign products.

Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for a full refund for any item purchased from e-side.   

Term and conditions apply:

Our address for returns is:

E-Side 14 Station Road, Gerrards Cross, SL9 8EL

We cannot accept liability for goods lost or damaged in transit therefore we strongly recommend that you send the goods by Recorded Delivery.
Unfortunately, we are unable to refund the return postage.   
Refunds will be processed within 28 days of receiving the goods back from you and made by original payment method.

This returns policy does not affect your statutory rights.

*****

USA Customers: please note prices shown on our website are zero rated when selling to USA